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National Solicitors Selling Survey 2011 Executive Summary

2011 is a pivotal year for legal professionals with impending full implementation of the Legal Services Act, an increasingly competitive market for legal services and increasingly sophisticated marketing by new entrants. The National Solicitors Selling Survey (NSSS) was conducted during the summer of 2011, its second consecutive year, and our findings are summarised below. The bounce-back [...]
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From The Horses Mouth – Thompson Dunn 2011 Customer Survey

Thompson Dunn’s priority is adding value to our clients and we do not make assumptions about how to do so. We gather feedback in order to understand how effectively we are meeting and exceeding our client’s expectations, how we can improve and what issues our clients are currently facing. To do this, we commission an [...]
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National Solicitors Selling Survey Results 2011

What has changed? Reforms under the Legal Services Act, dubbed “Tesco Law” will make the UK legal market one of the most deregulated in the world and have been described as the legal equivalent of the City of London’s “Big Bang” in 1986. However, the National Solicitor Selling Survey (NSSS), 2010 revealed that law firms were in [...]
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I dislike my boss – but how should I deal with it?

The article below was featured in a FT article in the Executive Appointments section on the 23rd June 2011. For the full article click here. “I don’t like my boss; I don’t rate him and don’t think he does a good job. I suspect the feeling is shared by colleagues but I don’t really know. I’m [...]
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Coaching Psychology at Thompson Dunn

Why do we assess? The Thompson Dunn approach is ‘whole-brained’, client-centered coaching, including scientific models, coaching methods, experience and intuition. We use assessments to provide a baseline and subsequently combine them with a creative process designed to specifically fit the individual’s needs. The assessment process provides the following: 1. Data to draw inferences in collaboration with the client about [...]
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Coaching Methodologies

Cognitive Behavioural Therapy In coaching, the Cognitive Behavioural Therapy (CBT) approach provides useful frameworks and techniques to help clients understand how their thinking patterns and feelings impact on performance. CBT evolved from Kelly’s (1955) Personal Construct Theory, which moved away from the notion of the ‘therapist’ as the expert and towards empowerment of the client.  Coaching using [...]
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Survey Suggests Lack of Engagement at Legal Firms

Promoting a culture of sales and marketing During the summer, legal professionals across England and Wales were invited to take part in a national survey to gauge attitudes and activities of sales and marketing in their sector. The Legal Services Act, Clementi and Jackson Reports and increasing competition for legal services have put considerable pressure on [...]
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“80% of Business Financial Decisions Are Made Emotionally”?

A Workshop to Understand How Behaviour Shapes Financial Decisions The Thompson Dunn workshop on the Thames could not have been timelier.  While we were chartering the murky waters of Decision Making and Finance, Chancellor George Osborne unveiled the 2010 Spending Review. Later, BBC Political Editor Nick Robinson described the financial statement as a [...]
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Integral Life Practice – Bhutan

The photos below were taken during Pat’s visit to Bhutan in 2010. Bookmark It
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National Solicitors Selling Survey Results 2010

During the summer, legal professionals across England and Wales were invited to take part in a national survey to gauge attitudes and activities in sales and marketing in their sector. The Legal Services Act, Clementi and Jackson Reports and increasing competition for legal services have put considerable pressure on solicitor firms to adapt. Arguably this is [...]
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